Senior Manager Client Relations – Olympics & Paralympics (F/M)

PERMANENT CONTRACT
Saint-Denis (Paris region)
Published on 07/27/2022
On Location

Sportcarriere is assisting On Location in the recruitment of a Senior Manager, Client Relations – Olympics & Paralympics on permanent contract.

On Location is a leader in premium experiential hospitality business, establishing a new industry standard to serve iconic rights holders with extensive experience in ticketing, curated hospitality, live event production and travel management in the worlds of sports and entertainment.

On Location is a partner to over 150 rights holders including the NFL, NCAA, the PGA of America and the United States Tennis Association, and provides unrivaled official access for both corporate clients and fans looking for immersive experiences at marquee events including the Super Bowl, Pro Bowl, NFL Draft, NCAA Final Four, PGA of America events, numerous College Football Bowl Games including the Rose Bowl Game and the Tennis Majors. On Location through CID Entertainment & Future Beat also partner with numerous artists and music festivals across genres, including Imagine Dragons, Metallica, Luke Bryan’s Crash My Playa, Electric Daisy Carnival, Migos, Post Malone, Iron Maiden, and J.Cole.

On Location’s operations include : Anthony Travel, CID Entertainment, Future Beat, Kreate Events, PrimeSport and Steve Furgal’s International Tennis Tours.

On Location is part of the Endeavor network.

Role

The Senior Manager, Client Relations (Stakeholder) is a key role within the On Location Olympics Stakeholder Relations team with a primary responsibility for driving new business development and account management.

The Senior Manager will curate customized products and solutions for each account and build a strong operations / staffing structure that will support the expected program. Accounts could include any organization in the Olympic Movement, including but not limited to National Olympic or Paralympic Committees (NOC / NPC), International Federations (IF), The Olympic Partners (TOPs), Local Marketing Partners (LMPs), Rights-Holding Broadcasters (RHBs), or a stakeholder of an NOC, NPC, IF, TOP, LMP, or RHB.

This position will work in tandem with the division’s Director and other team members, the Stakeholder Relations + Custom Groups team, and other key workstreams — including but not limited to sales, marketing, legal, and operations – to meet and exceed client expectations as well as create effective & efficient processes and a positive & productive working environment.

Functions & Responsibilities

Primary Responsibilities

  • From initial contact to the contracting phase to execution — develop and maintain relationships with Olympic and Paralympic Stakeholders ;
  • Provide support to the Stakeholder Relations team as needed ;
  • Assist with conceptualizing and curating new Olympic experience ideas for high-profile clientele and corporate groups that drive new business development, sales, and/or client management efforts. Identify specific needs and expectations that encourage repeat business ;
  • Closely collaborate with OCOGs, IOC, IPC to ensure best services offering and delivery in the context of the Games event delivery model ;
  • Develop and maintain a strong working relationship with both sales and customer service teams to provide support throughout the sales, planning, and post event process ;
  • Maintain working knowledge in the following areas:
    • Commercial and Stakeholder Product Offerings and Inventory ;
    • Olympic venue locations and event schedules ;
    • Authentic cultural experiences and local interests, specifically those that are exclusive or high-profile.
  • Lead the creation and executing RFI and RFPs from existing and potential clients, with support from other Stakeholder Relations + Custom Groups team members, which could include any of the following:
    • Research, gather, organize, author, edit, and/or produce written proposal materials; revise drafts including executive summaries, case studies, and conclusions ;
    • Assemble information from functional areas, including objectives and deliverables, implementation, processes, timelines, staffing needs, budgets, etc. ;
    • Coordinate design and layout in an organized and effective manner, including copywriting and graphics.
  • Build and manage event budgets during the ideation and curation process, with oversight from the Director and other key function areas, to ensure the proposed and sold experiences are financially sound ;
  • Manage the contracting process, including negotiations, escalations, and approvals/signatures for mutually “win-win” solutions and ensure On Location receives the best available rates in the market for guest experiences ;
  • Analyze and review financials relating to post-event sales, event expenses, payments, reconciliations, client reporting, and general ledger allocations ;
  • Use a continuous feedback approach to ensure that experiences and products are being thoughtfully considered when building overall guest strategy ;
  • Create workplaces on-site where teams feel productive and supported, including overseeing technology setup, office amenities, guidelines, and facilities ;
  • Author and distribute event-related communications to applicable staff ;
  • Review post-event notes and client surveys to ensure brand quality standards are achieved ;
  • Maintain the collection, input, and documentation of event summary information (e.g., historic sales reporting, event survey, and financial client reporting, actuals to accounting, check approval) ;
  • Foster relationships with team leads and Olympic staff members ;
  • Manage process development by analyzing current practices, then identifying and communicating opportunities to streamline procedures that directly impact productivity ;
  • Execute all other duties assigned by the team or leadership ;
  • Available to assist other workstreams related to Olympics as needed.

Other Duties & Responsibilities

  • Team Management: one-on-one, performance management, team development, staff training, reinforcement of & accountability for processes, etc. ;
  • Develop, document, and implement specific procedures, systems, and operational efficiencies ;
  • Conduct and/or participate in Team and Leadership Team meetings, as needed ;
  • Provide leadership / feedback on process development / improvement during meetings ;
  • Participate in post-event review meetings regularly ;
  • Conduct process review / improvement meetings regularly ;
  • Provide input on performance reviews, bonuses, and merit increases ;
  • Monthly expense and/or event budget reconciliations, as needed ;
  • Drive focus on Continuous Quality Improvement ;
  • Foster an environment for participation and engagement from the B2B team and other workstreams ;
  • Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey ;
  • Lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation ;
  • Communicate expectations and establish clarity regarding job responsibility and task ownership; help the team prioritize, stay focused, and organized ;
  • Extensive collaboration and communication within the team and across workstreams
  • Situation analysis and decision making; identify, understand, and remove roadblocks.
Profile requirements
  • Bachelor’s Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required ;
  • Experience in a management position (minimum of 7+ years), preferably in a B2B role or within the travel and hospitality industry ;
  • Proficiency in Salesforce, Keynote (Apple), Microsoft Office applications (particularly Excel, Outlook, and PowerPoint), and Adobe (particularly InDesign and Photoshop) ;
  • Proven record of building and maintaining client relationships and managing complex corporate accounts ;
  • Experience with B2B, corporate groups, and/or high-touch guest services, experience execution and/or event operations ;
  • A hands-on approach with the ability to execute customized and curated solutions for B2B and/or corporate clients ;
  • Understanding of the entertainment landscape including the business of sports, fashion, culinary, and other cultural verticals ;
  • Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills ;
  • A creative, innovative, and strategic thinker with excellent time-management, organizational and supervisory skills as well as the ability to thrive in a high-pressure, deadline-driven environment ;
  • Balance of creativity / innovation to dream big with the realistic logistical expertise to get things done ;
  • Ability to use resources effectively and efficiently, can perform multiple tasks at once, and arrange information in a useful manner ;
  • Produce accurate work, even when under pressure, and check accuracy of information; thrives in a fast-paced, deadline-driven environment ;
  • Ability to set priorities, quickly zero-in on the “critical few” and put the “trivial many” aside, and to juggle numerous tasks and priorities while maintaining productive flow of work ;
  • Continually strives for self-development and discovering better means of accomplishing both personal and professional goals ;
  • Practices attentive and active listening, with flexibility and adaptability, in order to determine what drives results ;
  • Comfortable traveling and working within an international environment.
Specifics

Contract type : Permanent Contract – Full time
Location : Saint-Denis (Paris region)
Starting date : ASAP
Salary : Competitive

To submit your application, click on Apply.

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Damien Innocenti

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