Guest Communications Manager – Olympics & Paralympics (F/M)

Saint - Denis (Paris region)
Published on 07/18/2022
On Location

Sportcarriere is assisting On Location in the recruitment of a Guest Communications Manager – Olympics & Paralympics on permanent contract.

On Location is a leader in premium experiential hospitality business, establishing a new industry standard to serve iconic rights holders with extensive experience in ticketing, curated hospitality, live event production and travel management in the worlds of sports and entertainment.

On Location is a partner to over 150 rights holders including the NFL, NCAA, the PGA of America and the United States Tennis Association, and provides unrivaled official access for both corporate clients and fans looking for immersive experiences at marquee events including the Super Bowl, Pro Bowl, NFL Draft, NCAA Final Four, PGA of America events, numerous College Football Bowl Games including the Rose Bowl Game and the Tennis Majors. On Location through CID Entertainment & Future Beat also partner with numerous artists and music festivals across genres, including Imagine Dragons, Metallica, Luke Bryan’s Crash My Playa, Electric Daisy Carnival, Migos, Post Malone, Iron Maiden, and J.Cole.

On Location’s operations include : Anthony Travel, CID Entertainment, Future Beat, Kreate Events, PrimeSport and Steve Furgal’s International Tennis Tours.

On Location is part of the Endeavor network.


The role of the Guest Communications Manager is to bring the On Location ‘Olympic story’ to life within the content and written communication. The Guest Communication manager will create the strategy and plan and execute the plan that will be communicated to the guests of On Location. There will be a key component of copywriting, editing, and proof reading documents.

This role will work in market to understand the story we are trying to tell and the details of the product in order to provide the correct information to guests with the ultimate goal of providing clear and consistent communication, with culturally sensitive language and a cohesive voice through all the communications.

Functions & Responsibilities

Primary Responsibilities – Olympics and Paralympics

  • Support the overall guest communications strategy and execution across the Olympic and Paralympic project ;
  • Work with team members to align and bring to life the guest communication strategy ;
  • Understand the guest journey to create a strategy and plan for all guest communications – ensuring new and interesting information at each step of the process ;
  • Build a guest communication timeline and inclusions map that outlines what information will be shared at what point. Also keeping in mind what the guests need to know in advance of their international travel/domestic travel and accounting for a potential 2-year runway from time of purchase to event ;
  • Work in partnership with the Marketing team to ensure the On Location story is brought to life within the guest communications ;
  • Align with all function areas and business units across the organization to ensure accurate operational messaging is included within the guest communications ;
  • Responsible for copywriting, content creation, and editing for written messaging for all product types with a focus on quality control and version control ;
  • Oversee/write copy for decks or presentation, making sure the language and tone is consistent with what needs to be produced ;
  • Ideated new and innovative ways to communicate with guests outside of digital and social methods ;
  • Work with digital and tech to set up the process and systems on distribution method for the guest communications ;
  • Manage RFP process to select a translation company ;
  • Oversee translations for all written communication in languages required ensuring the correct tone and considering cultural nuances ;
  • Any other written and communication needs as assigned and required.

Administrative & Other Responsibilities

  • Create presentations and documentation in Microsoft office (PPT, Word, Excel, etc.) or Keynote as needed and assigned ;
  • Develop and implement specific event procedures and systems ;
  • Conduct and attend meetings as needed, including commercial experience meetings ;
  • Attend meetings and take notes to record updates and next steps ;
  • Manage timelines and deadlines related to assignments ;
  • Translate materials from French to English as needed ;
  • Participate in brainstorm sessions; research, ideate and provide creative ideas ;
  • Manage assigned projects through companies’ project management system ;
  • Manage other administrative duties as needed.
Profile Requirements
  • Fluent French required, Business/conversational English preferred ;
  • Must have an interest in travel, tours, experiences, experiential marketing and continuously research new concepts, interesting ideas and activations ;
  • Bachelor’s Degree in Hospitality, Event Management, Sports Marketing and/or a related field, or equivalent experience preferred ;
  • Experience in the Travel & Hospitality industry ;
  • Experience in strategic thinking and planning events including putting process and best practices in place ;
  • Extensive experience with guest services as well as event curation, execution, and/or operations ;
  • Experience with creating presentations in PowerPoint and/or Keynote presentations ;
  • Experience in Microsoft office (PPT, Word, Excel, etc. required ;
  • Exceptional interpersonal skills with a collaborative style and ability to communicate effectively at all levels including strong oral, written, and presentation skills ;
  • Experience managing budgets and processing payments ;
  • Strive for ongoing creativity, innovation and new way of planning and executing events ;
  • A proven record of accomplishment of strong personal effectiveness in which imaginative, distinctive leadership and initiative have been demonstrated ;
  • Continually strive for self-development and discovering better means of accomplishing both personal and professional goals ;
  • Ability to live company’s Core Values every day and be a positive team member ;
  • Experience with Global Events and Operations including Olympic Games and/or FIFA World Cup and/or other Global Events preferred.

Contract type : Permanent contract – full time
Location : Saint-Denis (Paris region)
Starting date : ASAP
Salary : Competitive

To submit your application, click on Apply.

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Damien Innocenti

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